Frequently Asked Questions
1. Where is Bensidi based?
We are proudly based in Morocco, where each of our kaftans and jellabas is handcrafted by skilled local artisans using traditional techniques and luxurious fabrics.
2. Do you offer worldwide shipping?
Yes, we ship internationally. Whether you're in Europe, the Gulf, or North America, we’ll deliver elegance right to your door.
3. How long does shipping take?
-
Morocco: 2–5 business days
-
International: 7–14 business days
Custom orders may require additional production time (7–10 days before shipping).
4. Do you offer custom sizes or tailoring?
Yes! We can tailor your kaftan to fit your measurements perfectly. Just leave your sizing details at checkout or contact us via WhatsApp +212 635-612846
5. What if I need help choosing the right size?
We’re happy to help! Reach out via WhatsApp or Instagram DM and our stylist will assist you in choosing the perfect fit.
6. Can I return or exchange my order?
We accept exchanges only on unused, unworn items within 7 days of delivery. Due to the handcrafted nature of our pieces, we do not accept returns unless the item is defective.
7. Do you make bridal kaftans or special occasion pieces?
Absolutely. Bensidi specializes in custom bridal and event kaftans. Contact us to design your dream look.
8. How can I contact you?
-
WhatsApp: +212 635-612846
-
Email: support@bensidi.store
-
Or use the Contact Us page on our website.
